Second edition. Some workplaces suffer from aggressive, rude, insensitive conduct, unrestrained conflict, unmanaged bias, and group friction, which lower morale and productivity and harm an organization’s reputation. Other workplaces sustain a positive, affirmative culture, where individuals interact civilly and respectfully, make decisions largely avoiding bias, and are inclusive of others. Employees thrive, feel inspired, and increase their own and the organization’s productivity. This course provides detailed context to a civil and respectful workplace, the benefits that can accrue from it or the consequences when failing to maintain it, and the conditions and behaviors that compromise or support such a workplace.

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