A strong ethical culture requires that all staff are comfortable with raising concerns and managers are skilled with effectively receiving and responding to these concerns. This course covers the importance of a “speak up” workplace culture where everyone is committed and encouraged to raise concerns about questionable conduct. It also addresses how learners can effectively speak up to increase the chances for a concern to be understood. This manager version further addresses a manager’s duty to “listen up”—involving careful listening to employees’ concerns and taking action, as warranted, to address the concerns and reinforce management’s commitment to a “speak up” culture. Finally, it addresses a manager’s important responsibilities to support a non-retaliatory workplace for employees who raise or help to resolve concerns.

Course Length: 35 minutes