Some workplaces suffer the unmanaged effects of conduct just short of harassment, bullying, and discrimination—aggressive, rude, insensitive conduct, unrestrained conflict, unmanaged bias, and group friction. These behaviors lower morale and productivity and harm an organization’s reputation. Other workplaces sustain a positive, affirmative culture, where individuals interact civilly and respectfully, make decisions largely avoiding bias, and are inclusive of others. Here, employees thrive, feel inspired, and increase productivity – for their own and the organization’s success. 
 
This course overviews a civil and respectful workplace, the benefits that can accrue from it or the consequences when failing to maintain it, and the conditions and behaviors that compromise or promote such a workplace. This course also includes instruction to help managers understand their critical role in shaping and maintaining a civil and respectful workplace.

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